Terms of Service
By using this website, you agree to accept responsibility for all activities that occur under your account. You are responsible for maintaining the security of your account and password. If you become aware of or suspect unauthorized or improper use of your account, please contact us immediately.
2. Prohibitions and Violations
We may take action against your account if you engage in any of the following activities:
Using any technology in an attempt to conceal the use of multiple accounts, or disrupting any of our services in any way by posting any message that contains material that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially or ethnically objectionable, or by sending any spamming message that purports to impersonate another person or to provide any false information, Cassidy Jewellery reserves the right to terminate any account, in its sole discretion. Cassidy Jewellery reserves the right to terminate any account at its sole discretion. In such cases, you will be notified of such termination by email.
Cassidy Jewellery reserves the right to withdraw or modify any of the Services without notice. We are not responsible if for any reason the Site is unavailable at any time or for any period.
3. Intellectual Property Rights
All of Cassidy Jewellery's software and content (which is defined as, or includes, any text, audio or music, video, graphics, photographs and pictures) is the intellectual property work of Cassidy Jewellery and is protected by intellectual property rights, copyright laws and the terms of international conventions. Any unauthorized copying or plagiarism of Cassidy Jewellery's text, articles or photographs without our consent or authorization will be prosecuted. This website is for personal and non-commercial use only. Use of the Content for any non-personal and/or non-commercial purpose is only permitted with the express authorization of Cassidy Jewellery or its third party licensors. You may not distribute, reproduce, publish, sell or license any of the Content on this Website without the prior consent or authorization of Cassidy Jewellery. Any unauthorized action may result in civil consequences or criminal penalties Cassidy Jewellery reserves the right to withdraw or modify any service without notice. We shall not be liable if the Website is unavailable at any time or for any period for any reason.
4. Third party links
5. Eligibility to Purchase
To purchase from Cassidy Jewellery, you must meet the following criteria:
Be 18 years of age or older with a valid credit card issued by a licensed bank that Cassidy Jewellery accepts as a form of payment, or hold a valid Apple Pay, Google Pay, etc. Ensure that the personal and payment information you provide is valid and accurate (including email address, real name, phone number, account information and other information required by this website). All orders are subject to warehouse availability and confirmation of order price. Items in the shopping cart are not reserved and may be purchased by other customers.
This website is for personal use only. Customers may not purchase products from this website for resale or business development purposes.
The descriptions of the effects of crystals, feng shui, Chinese zodiac signs and horoscopes on this website are not exact sciences and are for reference only.
7A. Product Description
Cassidy Jewellery endeavors to ensure that the content and product descriptions on this website are accurate and complete. However, we do not guarantee that the content and product descriptions are accurate, complete, up-to-date or error-free. In addition, as each natural stone product is unique and difficult to standardize the appearance, one/multiple pieces will be randomly selected for photography, and we will do our best to maintain the integrity of the appearance of the product, and the customer can not pick and choose each piece.
7B. Natural Flaws
Since each bead of natural stone may not have the same color and crystal, and more or less may have ice cracks, cotton flakes, different sizes, mineral defects, black spots and impurities, etc., we have prioritized the selection of good quality beads before production, and customers can not select each piece or string.
7C. Bead Size Deviation
The size of beads in each batch may vary a little, which may be 0.1-0.5mm.
7D. Style Change
Due to the handmade hand size, we may make minor adjustments (e.g. adding or subtracting beads) to the style according to your hand size, and we will not notify you in advance if the style change is not significant.
7E. Color difference
We will try our best to present the actual products in the shooting, due to the shooting light, screen equipment and other factors, which may lead to a slight deviation between the picture and the actual product.
7F. Customized Products
We will make according to the style discussed in the order, and we will take photos for customers to confirm after the production is completed, if you need to make slight changes, you need to propose immediately, after confirming the style, you can't make any modification.
The prices shown on this website are in Hong Kong dollars. Unless there is a glaring error, acceptance of your order means that you agree to pay the prices shown on this website. Whilst we endeavor to ensure that all prices shown on this website are accurate, we cannot guarantee that all prices are correct and reserve the right to correct any errors. If we discover an error in the price of any product you have ordered, we will notify you as soon as possible and you will then have the option of reconfirming or canceling your order. If we are unable to contact you, we will treat the order as canceled.
If your credit/debit card is not a Hong Kong Dollar account, the final charge will be in the currency of your account and will be calculated by your card issuing bank based on the applicable exchange rate on the date of the transaction.
9. Payment Methods
We accept Visa, MasterCard, American Express, Apple Pay, Google Pay, Shop Pay.
By using any of the above credit/debit card and online payment methods, you acknowledge that you are the holder of the credit/debit card account or are authorized by the holder to use it. If your credit/debit card issuer refuses to authorize payment to Cassidy Jewellery, we will not be responsible for any delay or stoppage of delivery.
10. Accepting Orders
Once you have entered your personal details, payment information and submitted your order, we will send you an email to confirm receipt of your order. The email is only an acknowledgement of receipt of the order and does not constitute acceptance of the order. Your order is accepted when we send you an email confirming that the goods have been shipped Cassidy Jewellery reserves the right not to accept an order for any reason at its sole discretion. These reasons include, but are not limited to, one of the following:
Your order is out of stock; or because it fails to meet our quality standards; or because one or all of the items ordered have been withdrawn due to delivery restrictions being breached; we have found an error in price or product description; we have failed to obtain authorization for payment; or you do not qualify for the purchase as set out in the Terms of Service.
If you have any problems with your order, our customer service team will contact you as soon as possible.
11. Delivery and Pickup
Please see our shipping times.
Please refer to our Returns and Exchange Policy.
We attach great importance to the shopping experience of our customers, if you have any suggestions, customer service attitude, store staff impolite, unprofessional behavior, please feel free to contact our dedicated service team.
If you have any questions or ambiguities about the relevant terms and conditions of service, you should contact our customer service.