Terms of Service

Welcome to the website (the "Site") of www.cassidyjewellery.com ("Cassidy Jewelery" or "we"). You may access or use the services related to this website (collectively, the "Services") in accordance with the following terms of service and any other regulations mentioned on this website (collectively, the "Terms of Service"). You purchase goods or services from Cassidy Jewelery through this website. transaction. Please read the shopping terms and conditions, privacy policy terms, personal information collection statement and disclaimer of this website carefully before using this website. By using this website or any part thereof, you agree to and have read all the terms of service of this website, and that you accept and agree to be bound by the relevant terms and conditions.

Cassidy Jewelery reserves the right to update this website, related policies and agreements, privacy policy and these Terms of Service at any time. You should visit this website regularly to review the above-mentioned policies and agreements, privacy policy, and updates or changes to these Terms of Service.

1. Register
You need to register an account to use some of the services provided by this website. By registering for an account, you agree to provide personal information that is true, correct, current and complete in all respects. To learn more about how we use your personal data, please see our Privacy Policy. Persons under the age of 18 must inform their parents or guardians of Cassidy Jewelery's privacy policy before registering to use this website and services. Cassidy Jewelery reserves the right to only accept orders using this website from persons 18 years of age or older.

By using this site, you agree to be responsible for all activities that occur under your account. You are responsible for keeping your account and password secure. If you discover or suspect that someone has misappropriated or used your account without authorization, please contact us immediately.

2. Prohibited matters and violations​
If your account performs the following activities, we may take relevant actions against your account:
Use any technology to attempt to conceal the use of multiple accounts, or in any way disrupt any of our services to initiate any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racially or ethnically objectionable Cassidy Jewelery reserves the right, at its sole discretion, to terminate any account that promotes information or sends any spam messages to impersonate others or provide any false information. In this case, we will send you an email to notify you of the account termination.

Cassidy Jewelery reserves the right to withdraw or modify any service without notice. We will not be liable if for any reason the Website is unavailable at any time or for any period.

3. Intellectual property rights
All Cassidy Jewelery software and content (which is defined as, or includes any text, audio or music, videos, images, photographs and pictures) are the intellectual property works of Cassidy Jewelery and are protected by intellectual property, copyright laws and international treaty provisions . Anyone who plagiarizes or plagiarizes our company's text, articles or photos without the consent or authorization of our company will definitely be held accountable for the relevant legal liability. This website is for personal and non-commercial use only. Any use of the Content for any non-personal and/or non-commercial use may only be made if expressly authorized by Cassidy Jewelery or its third-party licensors. No content on this website may be published, copied, distributed, sold or licensed without the consent or authorization of Cassidy Jewelery. Any unauthorized action may result in civil consequences or criminal penalties. Cassidy Jewelery reserves the right to withdraw or modify any service without notice. We will not be liable if for any reason the Website is unavailable at any time or for any period.

4. Third-party links
This website may contain other websites or resources that are not managed or prepared by this website. We have no control over such websites and resources and therefore we are not responsible for any loss, damage or allegation arising out of or in connection with the use of such websites and resources. This website is not responsible for the content or accuracy of any content outside this website, including but not limited to advertisers on this website. Users' use of websites or resources other than this website is at their own risk and is subject to the respective terms of use and service of such websites.

5. Purchase Eligibility
To shop at Cassidy Jewelery, you must meet the following conditions:
Be 18 years or older and hold a valid credit card issued by a licensed bank as a method of payment at Cassidy Jewelery, or hold a valid Apple Pay, Google Pay, etc. account to ensure that the personal and payment information you provide is valid and correct ( Including email address, real name, phone number, account information and other information required by this website, all ordered goods are subject to warehouse availability and confirmation of the order price. The items in the shopping basket are not reserved and may be purchased by other Customers buy.
This website is for personal use only. Customers may not purchase products from this website for resale or business development purposes.

6. Disclaimer
The descriptions of crystal effects, feng shui, zodiac signs, and constellations on this website are not precise science, and all contents are for reference only.

    7A. Product description
    Cassidy Jewelery will endeavor to ensure that the content and product descriptions on this website are accurate and complete. However, we do not guarantee that the content and product descriptions are accurate, complete, up-to-date and error-free. In addition, since each natural stone product is unique and it is difficult to have a uniform appearance, one/multiple pieces will be randomly selected for photography. We will try our best to maintain the integrity of the appearance of the product, and customers cannot select each piece.

    7B. Natural blemishes
    Since it is a natural stone, the color and crystal quality of each bead cannot be the same, and there will be some defects such as ice cracks, cotton wool, different sizes , mineral defects, black spots and impurities. Priority has been given to selecting beads with good quality before production. Customers cannot Pick each kernel or bunch.

    7C. Bead size deviation
    The size of beads in each batch will have a slight deviation, which may be 0.1-0.5mm.

    7D. Style changes
    Since hand-made products must conform to your hand size, we may make slight adjustments to the style (for example, adding or subtracting beads) based on your hand size. If the style changes are not too major, we will not notify you in advance.

    7E. Color difference problem
    The products will be photographed as much as possible to present the appearance of the real thing. Due to factors such as shooting lighting and screen equipment, there may be slight deviations between the pictures and the real thing.

    7F. Customized products
    We will make it according to the style discussed when placing the order. After the production is completed, we will take photos for the customer to confirm. If minor changes are needed, they must be made immediately. Once the style is confirmed, no further modifications can be made.

    8. Price​

      Prices stated on this website are in Hong Kong dollars. Unless there is an obvious error, acceptance of your order constitutes your agreement to pay the price displayed on this website. We endeavor to ensure that all prices displayed on this website are accurate, but we cannot guarantee that all prices are correct and reserve the right to correct any errors. If we discover an error in the price of any product you have ordered, we will notify you as soon as possible and you will have the option to reconfirm or cancel your order. If we are unable to contact you, we will treat the order as a cancellation.

      If your credit card/debit card is not a Hong Kong dollar account, the final charge will be calculated in the currency of your account by your card-issuing bank based on the applicable exchange rate on the day it processes the transaction.

      9. Payment method

        This website accepts payment methods from customers using Visa, MasterCard, American Express, Apple Pay, Google Pay, and Shop Pay.

        If you use the above credit card/debit card and online payment method, you confirm that you are the holder of the credit card/debit card account, or have been authorized by the holder to use it. If your credit/debit card issuer refuses to authorize payment to Cassidy Jewelery, we will not be responsible for any delays or stops in delivery.

        10. Accepting orders​

          When you enter your personal information, payment information and submit your order, we will send you an email to confirm receipt of your order. This email only confirms receipt of the order and does not constitute acceptance of the order. When we send you an email to confirm that the goods have been shipped, it means that your order has been accepted. Cassidy Jewelery reserves the right not to accept the order for any reason at its sole discretion. The reasons include but are not limited to one of the following:

          The items you ordered are out of stock; or because they fail to meet our quality standards; or because one or all of the items ordered are withdrawn because they conflict with delivery restrictions; we discover an error in the price or product description; we are unable to obtain payment Authorization; or you do not meet the purchase qualifications set out in the Terms of Service.
          If there are any issues with your order, our customer service team will contact you as soon as possible.

          11. Delivery and Pickup
          Please see our dispatch times .

          12. Returns
          Please see our Returns and Exchanges Policy .

          13. Complaints
          We attach great importance to our customers' shopping experience. If you have any well-intentioned suggestions, comments on customer service attitude, rudeness or unprofessional behavior of store staff, please feel free to contact our dedicated service team at any time.

            Email: cassidyjewellery@gmail.com

            14. Contact
            If you have any questions or are unclear about the relevant service terms, you should contact our customer service.
            Email: cassidyjewellery@gmail.com